Chango Studios. Latest Version Jul 2020.


The following information on privacy will be applied in the framework of your visit to our website, including the use of the electronic store.


We are aware of the importance of careful treatment of your personal data for you. Chago Studios attaches the same importance to the protection of your personal data. For this reason, we strictly adhere to legal regulations when collecting, treating and using your data. In order to ensure the protection of your personal data, we make use of technological and organizational measures to reliably protect the data obtained from you.

1. Personal data

The following information refers to the processing of your personal data. Personal data is all the data concerning you as a natural person, for example, your name, your address, your email address, your payment details.


2. Collection of data on each web access

a) Usage data

In each access to our website, even for merely informative purposes, that is, every time you visit our website without registering or opening a customer account or consciously providing any other type of information (for example when subscribing to our newsletter), we proceed to collect the following data, provided by your browser, in order to allow you to visit our website (usage data):

  • IP adress

  • Date and time of access

  • Duration of your visit

  • Time difference to Greenwich Mean Time (GMT)

  • Access content (specific page)

  • Access status / HTTP status code

  • Data volume transmitted in each case

  • Web, from which access occurs

  • Browser, browser language, browser software version Operating system


Your IP address is stored for computer security reasons during the 7 days following your visit to our website in our Log-Files computer system in order to detect and prevent denial of service (distributed) attacks. After 7 days have passed, your IP address is anonymized by removing the last 8 bits of your IP address.


If your IP address is stored without shortening, we reserve the option of coalescing with any other of the aforementioned usage data only in the case of legitimate interest.


b) Cookies


When you use our website and our electronic store, cookies are stored on the equipment used by you to access the page, thus allowing Chango Studios systems to identify your browser and offer various services of personal interest to you.

Cookies are tiny text files (alphanumeric identification signs) that are stored in the terminal equipment of users when they visit a website. The data thus stored are forwarded to the servers involved when a new access occurs. We use original cookies and third-party cookies, both of which can be configured as session cookies or temporary cookies.

Session cookies are automatically deleted from your hard drive when the browser ends your session. These cookies store a so-called session identifier, which allows you to assign different queries from your browser to the common session. This type of cookie is used by us in relation to the shopping basket function and the data of users and licenses. Its use is technically necessary to be able to link the actions carried out by you through various accesses to the web with your user account.


4. Contact and support service

a) Email

If you contact us by email, we will use your email address and name to process your inquiry and contact you.

b) Support service

If you use our support service (available only for customers), we will use your email address and name to process your query. In addition, we will store your reported hardware and software data in the input mask to ensure follow-up (for example, if you need support again at a later date) and provide you with the best possible support in the long term.


5. Additional data processing in case of creating a user account


To allow you to consult at any time the data of your current and previous orders, as well as the status of your current order, we offer you the option of registering a user account on our website.

The mandatory information to register is your name, your email address and a password of your own choice. All other data is voluntary and identified as such.

If you want to use your user account to buy products, you must compulsorily communicate your address and payment information to process the purchase. The mandatory data is correspondingly marked. The other data is voluntary.

The personal data communicated by you in this context - both those necessary to process the purchase and volunteers - will be stored revocably by us, and you can modify your customer account at any time in the customer area.

In order to prevent unauthorized access by third parties to your personal data, especially payment information, the connection is equipped with a state-of-the-art protection system.


h) Right to file a claim

Without prejudice to any other administrative remedy or legal action, you have the right to file a claim with a supervisory authority, in particular in the Member State where you have your habitual residence, place of work or place of the alleged infringement, if you consider that the treatment of personal data that concerns you violates the regulations on the protection of personal data.


i) Contact information

If you are a member and wish to withdraw, please contact: